The Continental at Mercantile Place

Oct 2023

It appears that the Continental is one of many buildings at "The Merc". From my recent visit the Continental does boast of a "wellness lifestyle" having a fitness center with a spa, sauna, and jacuzzi for residents to enjoy. However many amenities I saw were either broken and looked unattended. The jacuzzi was broken and didn't look well maintained as well as other amenities. The current owner(s) must invest more capital to bring this building to its once worthy prestige. I'm giving 2 ⭐'s because the mgr and office staff were very courteous. My disappointment is due to the condition of the building's interior.

Jul 2023

Long overdue review, but Shawn and Carolyn are absolutely incredible! They are so kind, responsive, and attentive. Definitely the best property management experience that I have ever encountered. I moved in back in 2021 and when I tell you this team did everything I can imagine from check in with me throughout the move-in process, making sure that all necessities need was done for my liking . I don't know how she manages to balance everything, but she does, and she does it flawlessly! We hope Carolyn never leaves this property cuz I may have to leave if she does . Shawn and Carolyn Thank you for everything!

Jul 2023

I have mixed feelings about staying at the Continental. I have been here for about four years and have seen the multiple changes in ownership and management. While certain changes left more to be desired, there are staff members who work tirelessly to make sure that your comfort and satisfaction are priority. My continued residence has been greatly influenced by Carolyn. She has made sure throughout my leases that I have had my concerns taken care of. Anything as small as packages being delivered or reaching out to maintenance to bigger things like cleanliness of the general areas or guests misusing the amenities, I know that if I bring it up to her, she will make sure...read full review