MyEyeDr. offers a friendly and efficient experience, with knowledgeable staff who are easy to work with. Many customers appreciate the pleasant and kind demeanor of the eye doctors, who provide quick and helpful advice. The selection of glasses is noted as awesome and reasonably priced. Staff members are described as professional and attentive during the entire process, from preliminary exams to payment.
The customer service from the front desk staff is exceptional, with employees described as engaging, polite, and professional. They are readily available to answer any questions and ensure the entire staff, including the doctor, are accessible in case of issues with glasses or eye care.
Customers have had positive experiences with the doctors, who are noted for their politeness, helpfulness, and attention to vision concerns. The staff is also praised for their assistance with insurance, as well as for their helpfulness and kindness.
At the Lakewood, Dallas location, the staff has gone above and beyond, replacing lenses on new glasses twice without any charges, even when requiring cross-country shipping. This level of service has resulted in customers, such as one who now has perfect Burberry Sunglasses, feeling grateful for the wonderful staff.
