I unfortunately have to agree with the other one star reviews. If I could give them negative stars, I would. Hidden fees they don’t tell you about. They made a mistake on their end and instead of working with us, decide it’s okay to just deduct our money from us! Do yourself a favor and use any other credit card processing company over Heartland!
Apr 2025
They have over charged us every single month since we started. We got hit with some sort of end of year tax prep that we did not ask for and they charged us over $1000 and when we tried to cancel, they told us we were stuck in a contract. So we stopped processing payments with them and used square instead and were suppose to just pay a monthly fee but we've been charged over $700 twice now! That is without processing any payments. Don't ever use this company!
Dec 2024
I have have had an exceedingly negative experience with this payment services company. Their practices appear to be driven by self-interest, as they exploit contractual loopholes to maximize their own benefits, often at the expense of their clients. I cannot endorse their services, as the fees they impose significantly diminish profit margins from credit card transactions, which is both disheartening and unprofessional. It is particularly disappointing to see such associations with Navy Federal, which I have held in high regard. Additionally, the artificial intelligence-driven customer service lacks the accountability and responsibility that one would expect from a reputable...read full review
I unfortunately have to agree with the other one star reviews. If I could give them negative stars, I would. Hidden fees they don’t tell you about. They made a mistake on their end and instead of working with us, decide it’s okay to just deduct our money from us! Do yourself a favor and use any other credit card processing company over Heartland!
They have over charged us every single month since we started. We got hit with some sort of end of year tax prep that we did not ask for and they charged us over $1000 and when we tried to cancel, they told us we were stuck in a contract. So we stopped processing payments with them and used square instead and were suppose to just pay a monthly fee but we've been charged over $700 twice now! That is without processing any payments. Don't ever use this company!
I have have had an exceedingly negative experience with this payment services company. Their practices appear to be driven by self-interest, as they exploit contractual loopholes to maximize their own benefits, often at the expense of their clients. I cannot endorse their services, as the fees they impose significantly diminish profit margins from credit card transactions, which is both disheartening and unprofessional. It is particularly disappointing to see such associations with Navy Federal, which I have held in high regard. Additionally, the artificial intelligence-driven customer service lacks the accountability and responsibility that one would expect from a reputable...read full review