About Crescent Fit
Crescent Fit offers exceptional service with friendly staff such as Petra at the front desk and James the concierge, who make guests feel welcome and provide helpful suggestions. The hotel's lobby lounge/bar has a delightful atmosphere, decor, and beverage options. The fitness center boasts a beautiful sauna and a unique cold plunge. Guests have praised the top-notch service and professionalism, even in situations of confusion. Overall, Crescent Fit is a highly recommended hotel in Dallas for its outstanding service and amenities.
I am at a loss. I have always dreamt of staying at The Crescent. When my sister and I were finally able, we were utterly heartbroken. We were greeted by a less than helpful front desk associate, but little did we know, this would be the least of our worries. After entering our room & settling in, we noticed an overwhelming scent of animal urine & a general itch. After we requested to be moved rooms, our next room was particularly discomforting as several bug bites began to appear on both of our legs (see attached photos). We were hung up on by the new shift worker, so we decided to "pack up" as directed by said worker & discuss refund options & ultimately leave the property at midnight. The front desk associate, who went by the name of Keelie, let us know that she was not willing to aid us in any way, nor could she speak through our concern. She expressed that she was not looking for "confrontation". Let it be noted, the last thing we wanted after a long day of travel was to relocate at midnight, but The Hotel Crescent left us with absolutely no option. I highly recommend spending your money on any other surrounding hotel other than this one - do not waste your money.
Absolutely great service all around, the lady at front desk Petra, the most helpful and lovely person. James the concierge, really made me feel at home and had great suggestions. A big plus about this hotel, it's beautiful and modern and they actually have an amazing sauna in their workout center and cold plunge! Cold plunge!
The guy in the adjoining room was getting wasted and smoking weed. You could hear him clearly puking and having explosive diarrhea. When we called security he wouldn't answer the door. I'm not sure what happened next, I left promptly after calling security. I never saw anyone being escorted out so I'm unimpressed. This was is January 2023