Castle Hills Family Dental
“They know me here. I had to return several times for various things over the last five years. Does this make me biased? I think not. It makes it patently clear that the team here is a real team that cares about its clients and deserve all the accolades I am about to shower all over their heads. This may not seem that important in the surface, but it is. Maybe they do not want me to say this, but I have witnessed several occasions when some staff members seemed to be having a bad day or what not and I could tell they were truly empathetic to their coworker's plights and sometimes even went into other rooms to be professionally deal with it without affecting their clients whatsoever. A unique example that I believe shows a quality of a good business.<br><br>I actually first started here when there were in a smaller office on Basse. Over the years, many internships have come and gone, some staff have moved on to bigger and better things for them; but the core team has remained mostly intact and I love them all the more for that. Aside from the basics, they are always friends, always try their best to accommodate, show interest by remembering me every time. They always seem to have the latest technology and Doctor Mercado is always learning and training his staff members. Even the other Doctor in the office, Doctor Leah Villareal, was there the other day consulting with him and was friendly with me.<br><br>Past staff members that I have to write a special notation to: Christy (insurance), Kat (dental assistant), and Mercedes, the Doctor's daughter who was there for a while during the summer.<br><br>The current team includes Celina & Louie at reception,<br>Koebi is the hygienist, and Barbara & Gloria, dental assistants. Monica, the Doctor's wife, is almost always there and not sure what her formal role is, but she has been a lifesaver in communications with difficult insurance situations for me, going out of her way to speak to individuals after hours, despite the fact that she has children of her own to care for. Words cannot peppermint express my gratitude. There is, of course, Doctor Rafael Mercado. We both like photography, so that was nice to find out, and more importantly he always tries his best with the pain level when working with me, has always been accommodating and explains things whenever I need. Saving the best for last. The head dental assistant is Simone. She has been there since the beginning and has no plans on going anywhere; we have known each other the longest and are cool friends. Hahahaha. Mostly kidding. But we do like to gossip a little maybe whenever I am there. It makes what could be a traumatizing experience a little easier to endure!<br><br>I cannot speak for anyone else, but having these individuals go out of there way for little me and maybe even having a good time at the dentist's office definitely equates to exceeding my expectations!”
