Premier Family Physicians @ Westlake, formerly known as Capital Family Practice, has been serving the community for over 20 years, offering outstanding care focused on prevention, health maintenance, and the treatment of acute and chronic conditions. The practice provides comprehensive health care for children, adolescents, and adults, and accepts most major insurance plans. Patients appreciate the dedicated care provided by the physicians, particularly Dr. Ondash and Dr. Jarzombek. Dr. Ondash is praised for his attentive and genuine approach, making patients feel heard and respected. He is known for his professionalism and ability to provide relevant feedback. Many patients express satisfaction with the office's efforts to address their concerns and accommodate their needs, especially when it comes to scheduling appointments and providing in-office blood work, which is a great convenience for those with mobility issues.
Recent reviews highlight the caring nature of Dr. Postlewaite, who takes enough time to understand patients' concerns and shows a strong interest in their health. Patients find his approach to medicine very relatable and refreshing. While some staff interactions have been less smooth, and there have been issues with communication and policies, the overall experience remains positive for many. For example, patients appreciate the convenience of in-office blood work and the friendly attitude of the staff at times. However, some patients have experienced confusion about procedures, such as waiting outside or returning to their car for paperwork, and have noted that communication from the front office could be improved. One patient shared that their experience was marred by rude staff and unclear policies, leading them not to return to the Westlake office. Despite these concerns, the practice is still recognized for its commitment to patient care and the dedication of its physicians, making it a trusted choice for families in the area.
