Austin Diagnostic Medical Center Heliport

Oct 2023

I had to choose a new endocrinologist when my insurance came so I picked Dr. Lu at ADC. She was great, but I really don't like the way things are run here. The front desk staff are less than friendly, the nurse didn't call my specialty pharmacy when ordering my medication which stuck me with a $1500 bill and the business office staff were extremely rude and totally unhelpful. It has taken me multiple phone calls and hours upon hours to get this bill remedied. Oh, and they also relocated to a new office in a different part of the hospital, but never communicated that. This is a big facility and it makes a difference where you part. Would have loved to have known that before...read full review

Aug 2023

Disappointing and odd new urgent care policy.Was not feeling well and tend to not go to the doctor unless urgent. Call in, give date of birth, and they confirm I'm in the ADC system."Oh, we can't see you in urgent care because it has been longer than 3 years."Cool, great, I've been healthy until now. I used to see a Dr...Baude?"Oh yes, he is in urgent care actually still all these years later (7+)"."So let me get this straight. I'm a patient in the system, you can see 7+ year history that I've seen the same nurse practitioner, but I have to wait 5 days for family medicine appt. before I can go to urgent care today because ive been healthy for the last 3 years?""Yes."Smh.

May 2023

Terrible experience with this office, they have serious issues with unsecured patient health information so much so that my nurse thanked me for printing and bringing my lab work as "they lose records more then other offices", which I would argue is negligence if its such an issue that it is a known fact among staff. I had my records faxed twice and ultimately had to bring in physical copies after they lost both faxes containing lab work. Dr. Ilangovan was good and was able to see me sooner than other practices in town, of course, I understand why that is now. Dingy offices, office admin staff was unwelcoming. I have been attempting to speak with the office manager for...read full review