Alterations at Nordstrom

Jan 2023

The alterations were okay but outrageously priced ($200+ for simple hemming on a dress). I was told to open a Nordstrom credit card so that I could use the $200 alterations benefit. It turns out the benefit was not applicable towards the item because it was purchased online, not in-store, despite what the workers told me. I'm now out $260 for hemming on a dress because the employees lied in order to hit a quota on credit card openings.

Dec 2022

The alterations were okay but outrageously priced ($200+ for simple hemming on a dress). I was told to open a Nordstrom credit card so that I could use the $200 alterations benefit. It turns out the benefit was not applicable towards the item because it was purchased online, not in-store, despite what the workers told me. I'm now out $260 for hemming on a dress because the employees lied in order to hit a quota on credit card openings.

Jul 2019

As a first time customer, there are both pros and cons. Ben was a wonderful sales associate. He was extremely patient and diligent when shopping. My biggest complaint comes from their tailoring service for suits. I do not recommend. The entire process felt rushed and sloppy. And once the suit returned, they left in extra stitchings, they didn't even bother to press the suit, and the alterations made the pants bubble at the knee. Had to go back and complain. After spending over $100 in tailoring, you'd think they would handle the suit with care. Extremely disappointed.