About Amarillo Medical Specialists, LLP
Amarillo Medical Specialists, LLP is a medical practice with a team of dedicated healthcare professionals. Dr. Keister, Albert, and Fatima, along with other doctors and nurses, are known for their personable and caring approach towards patients. The front office staff, including Dawn, are also praised for their kindness and helpfulness. On the other hand, some reviewers have had negative experiences with the appointment setting process, citing rudeness and unprofessionalism from certain staff members. Despite this, the practice has received positive reviews for its medical care and doctors, such as Dr. Naguib and Ms. Amy Brasher. Overall, Amarillo Medical Specialists, LLP offers high-quality medical care and a personal touch, but may require some patience and understanding when dealing with front office staff.
I absolutely love working for Dr. Naguib, I have learned so much in last 3 years about patient kidney issues that most of them confuse me with Dr. Naguib when they call the office! I would also love to recommend Ms. Amy Brasher who is my PCP, she is always ready to solve any issues I present. I recommend Amarillo Medical Specialists to all my family and friends!
Let me start off by saying that Dr. Gulley is really amazing! He is very smart and listens to concerns seriously. My lower rating is for the communication within his department. A couple years ago I was scheduled to have a lab test drawn that required getting medication from the pharmacy downstairs. They scheduled my appointment prior to when the pharmacy opened so I was unable to get the rx and the test was cancelled. Fast forward to present; I was given the option to schedule for the same test anytime on any day by the front desk. I work as a MLS so I knew it had to be drawn in the am so I scheduled it for 830. No one called me about getting the rx. So I called myself 2 days prior and they said they would have it filled for me. When I went to go get the rx no one had finished the prior authorization so I could not get it with my insurance. I decided to have the lab drawn at another facility and cleared it with his front desk and RN the day prior. I was told there were no issues. When I showed up the other facility had no orders and could not order the test. Due to facility requirements there must be a dosage listed for any medication given by an RN. So we had to wait few minutes to get the order. There was no dosage listed and even though it’s a standard dosage, The other facility legally cannot give medication without the dosage. So the out patient lab called them immediately to get it and the RN agreed to give the dosage while we waited for the written order. By this time it was about 25 minutes after I was supposed to be drawn for a baseline. It wouldn’t have been a huge issue but Dr. Gulley was very upset with the facility I used, when it was in fact his staffs lack of communication with me that caused the delay. He even accused the facility of lying about getting a verbal order when I was standing there listening to out patient talk with them the whole time. We also already had a doctor signed order with no dose. Another issue with communication is I have been told on several occasions by his RN that I can stop taking iron bc my serum level is normal, when my storage level is so low. I have even requested to leave Dr. gulley a message bc I didn’t agree with discontinuing my iron and that is not what Dr. Gulley spoke with me about. I was DENIED leaving him message and told “ it’s fine your level is normal.” I have iron deficiency anemia and it got worse bc I quit taking iron as told. The lack of communication between his RN, front desk, and himself is extremely frustrating and I hope that it is fixed in the future bc I do really think he is a great doctor.
Doctor Gulley and all his staff are amazing. True angels from the heavens above. Doctor Gulley reminds me of Doc Baker of Little house on the prairie. He listens to you and y'all decide what's the best option for you. Instead of handing you a script and sending you on your way.. I HIGHLY recommend him to all. God bless these wonderful ppl.