Vanderbilt Eye Institute Franklin

Based on the reviews, the Vanderbilt Eye Institute Franklin provides eye care with a focus on safety, including mask requirements, sanitizing, and social distancing. The experience is described as good, with reception staff, medical assistants, and doctors who are courteous, informative, polite, efficient, and easy to talk to. Doctors are pleasant, explain results clearly, and are extremely thorough in their exams, taking time to explain what they are looking for and next steps. Scheduling is streamlined and can be done in person or online with phone follow-up. However, the wait time is pretty lengthy, which is viewed as a systemic issue. Suggestions for improvement include turning on the TVs, as the walls are thin and professional voices are quite audible from the waiting area. There is plenty of parking in a private lot with elevator and stair access. The institute is mainly recommended for individuals with more serious eye issues, as patients have been treated quickly and correctly for concerns like a suspected retinal detachment. Overall, patients have had nothing but positive experiences with the doctors and staff and would gladly return for continued treatment.