Kaplan, Jonathan D OD - Family Eye Care Service

Jan 2024

I had a minor contacts question. And while they were unable to assist me, they were polite. (I should have half jokingly name dropped that my father was Dr Kaplan’s high school French teacher lol.

Dec 2022

$50 fee charged for a canceled appointment I agreed last week to go in but unfortunately I missed it and called few hours later to reschedule because I badly needed new glasses. After more than 10 years using family eye care even I tried to argue it still a big No won't unlock my account to book me another appointment unless I pay the $50.00 with the worse of customer service attitude on the phone putting me so long on hold... I end up paying and booked another appointment which will be in about 2 months later but I won't be buying no more my glasses from them.

Dec 2021

I only been here once which was my first time at the eye doctor and it went great.. but a year later when I received a bill and needed assistance with figuring out what was going on that's when I started to receive nothing but attitudes from the billing department and all I was trying to do was rectify the issue. They were not helpful at ALL, so I will be finding a new eye doctor because of the billing department