Advanced Drains And Underground Solutions
“I met Craig Devakow when I requested a proactive scope of my sewer line. After the scope, he honestly estimated I had another 10 years and didn't try to upsell me. I appreciated his transparency. He provided a few different quote options based on how much work I wanted to do and whether we used pipe bursting or pipe lining (CIPP). I chose to replace the horizontal run in my basement out to the main using the pipe-bursting method. We scheduled the job for 3 weeks out. What followed was exceptional:
Communication & Professionalism – Craig was highly responsive, thoroughly addressing every detail via email. He even came out a second time to walk me through everything. He put all details directly into the contract so we were on the same page. I had a lot of concern about my tiny dogs, and he went above and beyond to ensure they were safe.
Efficiency – The entire job (a long pipe stretch, down a steep hill) was completed in one day by two seamless crews. Inside, the pipe was in an unfinished basement with a 4’ ceiling, accessed through a bedroom closet floor via a ladder. They worked with ease and protected everything. Knowing my pups eat the tiniest things off the floor, they carried the cut pipe out in plastic bags to prevent sharp iron shavings. Craig even brought brand new tarps. Plywood was used outside to protect my grass from heavy machinery. Day 2 was a final camera scope reviewed with me, and some odds and ends.
Problem-solving – You never know what is underground until you dig. Craig navigated a gas line laying directly on top of my sewer pipe, and found the main connection buried 8 feet below my sidewalk. Meticulous care was taken to preserve everything, including lifting and replacing a single sidewalk block. Craig scheduled a return in 2 weeks to check on the grass seeding and the sidewalk settling (which he would replace at his expense if needed).
Going Above & Beyond – Five days later, after heavy rain, I noticed minor seepage from the remaining vertical cast iron pipe. Though I initially hadn't wanted to replace that section, I now wanted it done. Craig agreed. Worried about the additional cost, I was stunned when he said it would cost me NOTHING because he considered it part of the project. The crew returned a week later and spent most of the day replacing the components to the toilet, shower, and sinks—everything except the riser. I insisted on paying for the sidewalk block (minor settling to be expected) and the new materials, which was nominal compared to their massive extra effort.
The bottom line is, I highly recommend Advanced Drains & Underground Solutions and Craig. Special thanks to Troy, Chad and Carli, too. Everyone was kind, professional, personable, and responsive, giving me total peace of mind every step of the way. Craig stands behind his work 1,000%. Thank you so much to everyone involved!”
