Dr. Chris Short, Optometrist, and Associates - Robinson Town Center

Nov 2023

Customer service is horrible. Once they have your money they no longer care. I had to file a complaint with Pearle Vision corporate as no one at the location was willing to help. The eye doctor was fine, but everyone else was useless. Very rude. Happily going elsewhere for future eye exams. One star is too good for the review.

Sep 2023

I've been going to Dr Chris Short for years. I followed him to Pearl from his last employer. He's an AWESOME dr. I've never had to wait long to see him, my prescriptions have always been spot on! As for purchasing glasses from them. Just DON'T. I use progressive lenses and they are WAY overpriced here. They nickel and dime your Ins. Last pair I bought from them was $80 clearance frames and plain progressive lenses.. NO special options.. yet they still somehow charge me $150 and my insurance almost $600! Not sure what kind of invoice games they played but that's just unacceptable!! Have Dr Short do your exam, get a copy of your RX, purchase your glasses online and save...read full review

Sep 2021

Misleading information given when pricing glasses and lenses. I felt like it was a used car sale .UPMC insurance discount applies only to lowest tiers but this wasn't explained when I was comparative shopping. Exam price we wax misquoted as well. Long wait for appointment and then the glasses. Within a month the lenses are very scratched. I've worn glasses for over 50 years. These are the worst quality as well as value I've ever had.