Feb 2022
Had a good endocrinologist there for about 6 years. I liked her but communication with the office staff has always been poor and extremely frustrating. I usually get the receptionist Katie, when in rare instances she actually answers the phone, she is cold and frequently rude. On the other hand, if and when I would get a call back from my doctors assistant, she was always helpful and pleasant. The business has worsened the last 2 years...cant get a reply through the portal that used to work better than leaving voicemails, and they never get my lab results. Ever. I have to print them and carry them to the office on my own. I had learned how to navigate the issues in the office to continue my care over the years but it's always been a frustrating battle.Then, I called to request some blood work today as I do PRN, and found out my doctor left a month ago and I was never informed. Rudely, by Katie, told i got a letter informing me of this. Well, i wouldnt be asking her for blood work and especially having to talk to Katie if I knew my provider was gone! She then told me to follow up with my Pmd, who has no desire or ability to manage my disease, which I why I see a specialist there. And no other option was given to follow my doc or see another specialist. I am so disappointed in that clinic and have been for so long. They have long needed to get their act together. I dont recommend this clinic at all.
