About Russell & Sons Plumbing
Reviews for Russell & Sons Plumbing
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Russell & Sons Plumbing is a highly regarded plumbing service in Portland, known for its exceptional customer care and expertise. Clients have praised the company for its fast response times, with technicians often arriving within an hour for urgent plumbing emergencies. The team, including professionals like Ruben, Edward, and Josiah, is noted for their clear communication and thorough explanations of plumbing issues, which helps customers understand their repair options without feeling pressured. The quality of workmanship is consistently highlighted, with many reviews mentioning efficient repairs on a variety of plumbing problems, from water line breaks to sewer line issues. The crew's attention to detail, including tidiness on the job site and follow-up care, adds to the positive experience. Customers appreciate the knowledgeable advice given, especially regarding maintenance and potential future issues, which reflects the team's commitment to long-term customer satisfaction. Overall, Russell & Sons Plumbing is recommended for its reliable service, professional demeanor, and the ability to handle both emergency and planned plumbing projects effectively. Whether dealing with a simple repair or significant renovations, clients feel confident in the service provided and the results achieved.
Amazing service from start to finish. When we had a plumbing emergency, I called several plumbers from the search results. A lot of the larger companies only had answering services that just took my information and wanted to schedule someone to come out before explaining anything about the plumbing problem or pricing. With this plumber, a knowledgeable person answered right away, and Ruben called me back almost immediately. He listened to the issue, explained a few likely causes, and gave clear, honest information about the repair process, pricing, and options. There was no sales pressure at all, just straightforward help. He arrived in about 20 minutes, checked the problem,...read full review
i had a plumbing and gas line issue at my home in Portland, with a leak in the underground line near the meter. you could hear the hissing and smell the gas, so it needed fast service. the crew handled the repair really well and made the whole job feel easy from start to finish. we decided to move the meter about 8 to 10 feet to the other side of the AC unit so the concrete patio would not be torn up. that was a smart solution and showed good planning. after the pipe work and backfilling were done, they even reseeded the yard, which i really appreciated. josiah, Ruben, and Edward were professional, quick, and clearly knew their plumbing and gas line work. the repair quality...read full review
Our main water line broke late on a Friday, and the plumbing team arrived within an hour. Edward replaced the damaged line in about two hours and did a great job. He was very helpful, professional, and easy to talk to, and he explained everything clearly. He also gave useful advice about the tree roots growing around the pipe and how that can affect the line over time. Ruben kept us updated by phone through the whole repair and made the process smooth and stress-free. He was kind, knowledgeable, and one of the best people we have worked with for a home plumbing repair. He also shared helpful guidance on contacting the water utility about a possible credit since the leak...read full review