The Spa at The St. Regis Toronto

Dec 2023

RMT robin was excellent. facility cleanliness was great, not perfect but acceptable and comfortable for how small the space is and how busy it gets but most guests seemed to be respectful of the space and kept things tidy. lounge area has extremely comfortable seating and furnishing. the snacks were fully stocked and good quality (mixed nuts were not stale). water replenished and tables were cleared often. reduce the automatic gratuity. Overall: expensive but good.

Aug 2023

They didn’t send me the waiver and the front guys answer was “it happens”. For future reference don't say that to guests, immediately apologize because it’s an inconvenience especially when your policy stated on the email that it must be signed prior arrival (my partner got it but I didn’t). The butler who dropped us off to the change room was robotic which made me uncomfortable. While paying, my card declined and I thought maybe I forgot my password lol, then my partner tried his card and it declined too, he is more upfront than I am so he spoke up and said there is no way our card declines, check your machine. Turned out something was wrong with their machine...read full review

Jul 2023

I booked a message as a guest at the hotel. Amazing experience until I got the bill. $406.00 with fees including a forced gratuity of $55.00. No explanation besides “you’re welcome to show your appreciation by tipping more.” Unbelievable.Since I am a guest at the hotel I already had access to all of the amenities. The front desk girl was professional, however cold and robotic. She didn’t take the time to explain what the service included when I booked with her. Literally she ruined my relaxation vibe and experience. Then I went to the “pool” that’s included with the spa and hotel guest - children running around and screaming. NOPE.