Oct 2026
Fantastic experience at the store. Special mention to Parker- she was fantastic, took time to explain things and holds a wealth of knowledge that she shared, which we found super useful with setting up our aquarium. Thank you Parker!
About PetSmart
The PetSmart store offers a diverse selection of over 10,000 pet products and services to cater to the needs of dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers have praised the outstanding customer service and expertise of the staff, with one customer highlighting the efforts of an employee to locate a missing part for a turtle starter kit. The grooming services have also received positive feedback, with a customer commending the groomer's understanding of the dog's needs and the excellent results.
The store is praised for its cleanliness and helpful floor associates. The manager has also gone above and beyond to assist a customer who had lost their cat, posting the customer's flyer on the front door to increase visibility. This act of empathy and kindness has inspired the customer to consider seeking employment at the store. Additionally, the store hosts adoptions from the Pickering Humane Society, allowing customers to find their new furry companions.
Reviews
Sep 2026
Absolutely amazing experience at Pickering PetSmart!
We had such a wonderful experience at the Pickering PetSmart, both with the cashier and especially with the grooming salon. Our dachshund is a very anxious and shy dog, so grooming can sometimes be quite challenging for him. Katie at the grooming salon was absolutely amazing! She was so patient, gentle, and understanding with him, even though he was definitely tough to work with. She took the time to make sure he was comfortable and, most importantly, handled everything safely and professionally.
Katie also did everything we requested, and we were so happy with the final result! You can truly tell that she cares about… read full review
Jan 2026
We have been taking our dog Sammy for training with Maya at the Pickering store. He has completed the Beginner and Intermediate classes. We are so glad that we signed up for this training. We are first-time dog owners and really have benefitted from these classes. Maya does a fantastic job with the dogs and owners! Our two biggest issues - improving his recall and having him learn to walk on a loose leash - have been addressed and it is so much easier to walk him now! She gives you lots of tips and patiently answers all of your questions. We are signed up for the Advanced class with Maya starting later this year. We highly recommend these very reasonably priced classes,… read full review
Photos
Hours
Monday 9AM - 9PM
Tuesday 9AM - 9PM
Wednesday 9AM - 9PM
Thursday 9AM - 9PM
Friday 9AM - 9PM
Saturday 9AM - 9PM
Sunday 10AM - 7PM
Location
1899 Brock Road Unit 4, Pickering, ON L1V 4H7
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