About PetSmart
Reviews for PetSmart
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Monday: 9AM - 9PM
Tuesday: 9AM - 9PM
Wednesday: 9AM - 9PM
Thursday: 9AM - 9PM
Friday: 9AM - 9PM
Saturday: 9AM - 9PM
Sunday: 10AM - 7PM
The PetSmart store offers a diverse selection of over 10,000 pet products and services to cater to the needs of dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers have praised the outstanding customer service and expertise of the staff, with one customer highlighting the efforts of an employee to locate a missing part for a turtle starter kit. The grooming services have also received positive feedback, with a customer commending the groomer's understanding of the dog's needs and the excellent results. The store is praised for its cleanliness and helpful floor associates. The manager has also gone above and beyond to assist a customer who had lost their cat, posting the customer's flyer on the front door to increase visibility. This act of empathy and kindness has inspired the customer to consider seeking employment at the store. Additionally, the store hosts adoptions from the Pickering Humane Society, allowing customers to find their new furry companions.
We have been taking our dog Sammy for training with Maya at the Pickering store. He has completed the Beginner and Intermediate classes. We are so glad that we signed up for this training. We are first-time dog owners and really have benefitted from these classes. Maya does a fantastic job with the dogs and owners! Our two biggest issues - improving his recall and having him learn to walk on a loose leash - have been addressed and it is so much easier to walk him now! She gives you lots of tips and patiently answers all of your questions. We are signed up for the Advanced class with Maya starting later this year. We highly recommend these very reasonably priced classes,...read full review
Copper loved his trainer Maya, and so did we! Copper is able to walk on his leash with no pulling, all thanks to Maya. Her attentiveness to our concerns and what was best for Copper made the training worth it. She offered so many tips and tricks, it helped tremendously. His recall is amazing. Maya takes the time to understand you and your dog.
Jenna provided excellent service — she’s a highly skilled groomer who was professional, gentle, and made my dog look absolutely amazing. Five stars for her work!
I gave four stars overall due to a misunderstanding at pickup. The salon tried to reach me several times, but the calls didn’t come through (likely due to my iPhone’s Focus setting I was unaware was enabled). Once we connected, I explained the situation and completely understood the policy regarding extended stays and additional fees. However, the follow-up comments from staff Katie L and supported by manager Tania about “not using the service as daycare” and questioning my availability felt...read full review