Southbank Medical Centre serves as a walk-in clinic that several patients have found to be a reliable option for medical care, despite some challenges. Many visitors appreciate the quality of care provided by the doctors, describing them as wonderful and attentive. The clinic offers a text notification system, allowing patients to manage their time better while waiting for their appointments. This feature is especially helpful for those with busy schedules.
However, the centre has faced criticism regarding its staff and response times. Some patients have reported long wait times for phone calls and messages to be returned, leading to frustration and negative experiences. A family shared a particularly distressing account regarding communication failures during a pregnancy, which contributed to a miscarriage. This has raised concerns about the clinic's operational efficiency in the past.
In recent updates, there have been noticeable improvements in the staff's responsiveness and professionalism. New team members reportedly have been efficient and welcoming, significantly enhancing the patient experience. The clinic has made strides in handling calls and messages promptly, leading to a more positive atmosphere. As a result, some reviews indicate a potential for further improvement, with hopes that the positive changes will continue.
Overall, Southbank Medical Centre is recognized for its quality medical care but also noted for past issues with staff communication. Recent changes suggest a commitment to improving patient experiences, making it a clinic worth considering for medical needs.
Reception is horrible. I call multiple times to try and get through to my dr, they constantly hang up or direct you straight to voice mail. No call backs, no emails back. Every time
I need my prescription refilled its a huge hassle. When your there in person they are usually laughing and joking behind the counter while phones ring and people are waiting. If it wasn't for my DR being there I wouldnt recommend anyone to go here. Sadly I cant put negative stars.
The doctors are good.
I wish Dr. Adil Allaw had shown a little more empathy and taken the time to listen to his patient’s concerns instead of repeatedly cutting me off.
I came in because I had been extremely congested for five days and was having difficulty breathing. I also mentioned that I was 15 weeks pregnant and had experienced a miscarriage before this pregnancy. His assistant had already listened to my concerns and brought in the Doppler because I asked if I could hear my baby’s heartbeat for reassurance.
When Dr. Adil Allaw came in, he asked why I was there, but while I was explaining my symptoms, I felt like I was repeatedly interrupted. After prescribing medication, he was… read full review
The worst front counter reception EVER! Also, after waiting over two hours and having to leave ; they kept my health card!! No walk in clinics keep your health card. A report to CPSO is in progress.
2430 Bank St Unit:3, Ottawa, ON K1V 0T7
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