Southbank Medical Centre

Southbank Medical Centre serves as a walk-in clinic that several patients have found to be a reliable option for medical care, despite some challenges. Many visitors appreciate the quality of care provided by the doctors, describing them as wonderful and attentive. The clinic offers a text notification system, allowing patients to manage their time better while waiting for their appointments. This feature is especially helpful for those with busy schedules. However, the centre has faced criticism regarding its staff and response times. Some patients have reported long wait times for phone calls and messages to be returned, leading to frustration and negative experiences. A family shared a particularly distressing account regarding communication failures during a pregnancy, which contributed to a miscarriage. This has raised concerns about the clinic's operational efficiency in the past. In recent updates, there have been noticeable improvements in the staff's responsiveness and professionalism. New team members reportedly have been efficient and welcoming, significantly enhancing the patient experience. The clinic has made strides in handling calls and messages promptly, leading to a more positive atmosphere. As a result, some reviews indicate a potential for further improvement, with hopes that the positive changes will continue. Overall, Southbank Medical Centre is recognized for its quality medical care but also noted for past issues with staff communication. Recent changes suggest a commitment to improving patient experiences, making it a clinic worth considering for medical needs.