PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products in stores and online to meet all of a pet's needs. The company provides a varied selection to cover the needs of dogs, cats, birds, fish, amphibians, reptiles, and small animals like guinea pigs, gerbils, hamsters, and mice. PetSmart's services include dog training, pet grooming, pet boarding, Doggie Day Camp, and pet adoption. Customers have praised the friendly and knowledgeable staff, who take the time to assist them and ensure they find the right products for their pets. One employee, in particular, was described as a "treasure" for his exceptional customer service and ability to make others feel appreciated. Many customers also appreciate the grooming services, with some noting their pets leave looking amazing and feeling comfortable, even if they are anxious. The groomers are described as kind, knowledgeable, and accommodating, paying close attention to details like beard and eyebrow trims, and ensuring pet owners are satisfied before starting. Customers also value the online booking and payment options, which make the grooming process seamless. While the staff are mostly very friendly, some customers mention that the shelves can sometimes be a bit bare, making it harder to find specific diet products for their pets. Overall, PetSmart remains a trusted place for pet supplies and services, with a staff dedicated to providing great care for pets and their owners.
I had my small dog groomed last weekend by Zaya and was amazed at the fantastic cut my puppers got! Zaya was on time, thorough in her instructions at drop-off and pick-up, and listened carefully to my thoughts on what should be trimmed. I thoroughly recommend this location for grooming and Zaya for your pet's care. She has a new loyal customer and I look forward to returning for my dog's next haircut. Thank you, Zaya and Petsmart!
I brought my puppy in for his first appointment today, and it was also my first visit. Keyshanna was absolutely fantastic. She was so great with Mack, answered all of my questions, and made us both feel comfortable from the moment we arrived. Everything was clear, quick, and professional. Her kindness and genuine care really stood out, and she made what could have been a stressful first visit a great experience. Easily a 10/10 customer service experience. Highly recommend!
Awesome staff! Came in, was greeted and helped right away. What seemed like an impossible task at the innes location was dealt with within minutes at this one.
Keep it up team!
Thank you
1600 Heron Road Unit 1, Ottawa, ON K1V 2P5
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