Aqua Drain Sewer Services has been a trusted plumbing and drain service in Ottawa for over 50 years. As a locally owned and operated business, they are fully insured and compliant with WSIB, ensuring peace of mind for their customers. Aqua Drain is dedicated to customer satisfaction, completing each project only when clients are happy.
Customers frequently praise Aqua Drain for their prompt and efficient service. One client noted the quick response to a main drain clog, highlighting the skill and communication of the technician who resolved the issue. Another customer experienced a flooded basement and appreciated how Aqua Drain inspected the problem, identifying a collapsed sewer pipe and clearing blockages with effective techniques.
Additionally, Aqua Drain's employees are recognized for their professionalism and thoroughness. Feedback from a restoration company emphasized the politeness and communication skills of their technician, who consistently delivers quality work. The company also recently handled a flushing of all underground sanitary lines with video, with Gab, the driver/operator of the pump truck, being courteous and professional while explaining each step of the process.
In a different case, a homeowner’s plumbing insurance connected them with Aqua Drain to replace about 25 feet of cast iron drain pipes under the basement slab that had deteriorated. Yanick, the owner, personally estimated the job and explained everything clearly. Lead plumber Nicholas showcased professionalism and went the extra mile, ensuring the external concrete asbestos pipe was secure, even requiring a second trip for parts. His willingness to answer questions and share plumbing tips impressed the customer. The crew’s camaraderie was evident, and their work on debris removal, concrete replacement, and cleanup was thorough. As a result, sinks now drain better than ever.
Aqua Drain also demonstrated persistence when dealing with a seriously clogged drain pipe. Mark, the technician, was tenacious and courteous, finally unclogging the pipe after determined efforts, saving the customer from costly and disruptive measures. With 24-hour service and free, no-obligation quotes, Aqua Drain Sewer Services remains a reliable choice for plumbing needs in the community.
Called Aqua Drain Plumbing Services Inc. yesterday and they showed up this morning to unclog the drainage in my basement, it took the two gentlemen one hour to open up the 50' length, they explained to me the process and showed me the video of the work, very professional individuals, they cleaned the work area. Very impressed of the work.
We had such a great experience with Cody and Jesse from Aqua Drain during a really stressful time when our basement flooded. They were not only incredibly professional and efficient, but also genuinely kind and reassuring throughout the whole process.
They took the time to explain everything clearly, answered all our questions, and made us feel like we were in good hands from start to finish. It’s rare to come across people who care this much about both their work and their clients.
We’re truly grateful for their help and would highly recommend them to anyone in need. Thank you again, Cody and Jesse — you made a difficult situation so much easier for us.
Today OCT 25TH we have our bathroom back.
Out of service since Oct 7th with another firm coming twice and a large bill nothing was done.They suggested a bathroom remake.
I phoned Aqua Drain and plumber came for one hour to survey problem and establish a way of repair or removal of old lead and cast pipes in our ceiling above our living room with limited access.
He returned the following morning with another MASTER PLUMBER
who had trained in England and had knowledge of remediation of
Old pipes(1930’s).
5 hours later with minimal plaster and lathe removal ,a MESSY JOB
They were able to brainstorm and retro fit PVC to code to existing pipes,
Removing the lead and compromised… read full review
5425 Boundary Road, Navan, ON K0A 1K0
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