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PetSmart

3.8 161 reviews
Overall rating
3.8
out of 5
161 reviews
5 star 60%
4 star 12%
3 star 4%
2 star 2%
1 star 22%

About PetSmart

PetSmart is a well-known pet supply and services retailer, offering over 10,000 products for pets including dogs, cats, birds, fish, amphibians, reptiles, and small animals. The store is clean and nicely decorated, with friendly and knowledgeable staff who provide detailed information about pet maintenance and suggest appropriate items for purchase. Some customers have mentioned that certain items, like litter and treats for small animals, may often be out of stock. PetSmart also offers services such as dog training, grooming, boarding, and self-service puppy washing, although the price for puppy washing has increased to $20. The store even has a cat adoption service, ensuring that the wellbeing of pets is a high priority. While some pet owners may find certain items lacking in stock, PetSmart provides a wide selection of products and services, helping to fulfill most pet needs. Recently, customers praised the staff for their great customer service, especially when helping new pet owners select food and supplies. However, there have been concerns about the checkout process, with reports of long wait times. Overall, PetSmart continues to be a great place for pet supplies and services, with many customers appreciating the communication and care provided by the grooming team.

Jul 2026
5.0
Great grooming experience. We booked a bath and brush for our little poodle with Ashley, he returned super fluffy and cute!!! Plus smelled super!! 10/10 would come back for grooming.
Jun 2026
5.0
Sarah and Isabella were very very helpful. They didn't have the food I needed over the counter, Sarah specially checked her inventory and helped me find one for my car and Isabella was very friendly and polite at the cash. Thank u.
Mar 2026
5.0
I was running late and adopted a cat the associates were very kind till the very last minute of closing which I really appreciated I had one lady help me with litter box choices and and I had a kind cashier that helped me get organized thank you for helping me get things together for my cat and making the experience fast and easy
Photos of PetSmart, 2501 Hyde Park Gate,  Oakville
All 22 photos

Hours

Monday 9AM - 9PM
Tuesday 9AM - 9PM
Wednesday 9AM - 9PM
Thursday 9AM - 9PM
Friday 9AM - 9PM
Saturday 9AM - 9PM
Sunday 10AM - 7PM

Location

2501 Hyde Park Gate, Oakville, ON L6H 6G6

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PetSmart · 2501 Hyde Park Gate, Oakville, ON L6H 6G6

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