My Fireplace offers exceptional service with a friendly and professional staff, ensuring a great experience for customers. From the first call to the final visit, their team, including technicians and office staff, provides 5-star service. They are skilled at repairing and maintaining fireplaces, often resolving long-standing issues. Their technicians are knowledgeable and thorough, with Parvez and Alex being standout representatives. Parvez arrived on time, completed maintenance efficiently, and explained everything clearly, even providing an extra filter free of charge as a kind gesture. The office staff are quick to respond and very friendly, making customers feel valued. Overall, My Fireplace is highly recommended for anyone needing help with their fireplace or other home systems.
Never did I need to know so much about HVAC but when mine stopped working in the heat wave, I had to learn fast. It is not so much the brand but the quality of installation that gives a home owner piece of mind. You want the top-tier professionals - go to MyFireplace. Read the second line in the company name - Heating and Cooling Professionals! Everybody and everything was top-notch. Shelley, Bryan, Briggs and the team who worked in infernal heat yesterday left me with a very good feeling and comfort for the next 10 years. Bravo and thanks for upholding a high standard. In the world where it is hard to trust anymore this kind of experience is priceless.
Jacob came early, which I appreciated. He was very friendly and efficient. Would love it if came and did all my service calls
Jeff T. has done scheduled maintenance on our home heating/cooling system a couple of times. He has been punctual, curtious, knowledgeable and very professional. So that's where customer service has been hiding! Thank you Jeff!
Monday 9AM - 5PM
Tuesday 9AM - 5PM
Wednesday 9AM - 5PM
Thursday 9AM - 5PM
Friday 9AM - 5PM
Saturday 9AM - 4PM
Sunday Closed
970 Pond Mills Rd, London, ON N6N 1A2
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