I purchased a Brother NQ1700E embroidery machine from Stitch by Stitch just under two years ago. About three months ago, it began experiencing an intermittent technical issue. I brought the machine in, along with a video showing the problem, but the issue couldn't be duplicated during the inspection.
After I brought the machine home, the problem returned, so I recorded additional videos and sent them to the service technician. They took my concerns seriously and shipped my machine to Brother Canada to investigate the issue.
In the end, Stitch by Stitch stood behind both their product and their customer. They advocated on my behalf, and Brother Canada honoured the machine's… read full review
About Stitch By Stitch
Stitch By Stitch is a popular fabric and quilting store that opens each morning to inspire creativity. The shop offers a wide selection of fabrics, including all colors, neutrals, ombres, and feature fabrics, along with various threads and batting options. Customers appreciate the competitive prices and the store’s full-service dealership for major sewing machine brands.
The staff at Stitch By Stitch are known for their knowledge and dedication to customer satisfaction. They take the time to ensure shoppers are happy with their choices, offering helpful suggestions and advice. Many customers have traveled long distances to visit the store, which highlights the excellent service and the ability to special order machines and parts. The friendly atmosphere is enhanced by beautiful quilts displayed throughout the store, inspiring customers’ projects. Staff members are always ready to help, and many positive experiences have been shared, including assistance with fabric selections and the quick shipping of orders.
The store's excellent service and wide variety of materials have made it a favorite for sewing and quilting enthusiasts. The staff’s friendliness and professionalism, along with their commitment to quality, keep customers coming back. Whether shopping for fabrics, threads, or sewing machines, many people find Stitch By Stitch to be a charming and reliable destination. Its reputation for great service and beautiful materials ensures it remains a beloved spot for years to come.
Reviews
Did a one day quilting course. Would highly recommend it. The ladies were helpful, knowledgeable, and most importantly patient with all my questions. Fully stocked with multiple fabrics and let me borrow some necessary equipment to see if it was something I would be interested in continuing in the future. If you are looking for a new hobby this is the place to start. Great customer service! Thank you ladies!
Always warm, friendly and helpful service. Plus wonderful machine repair service.
Photos

Hours
Good to know
- repair services
- same-day delivery
- wheelchair accessible
- accessible parking near entrance
- accepts cash
- accepts debit cards
- accepts apple pay
- private lot parking
- dogs allowed
- women-owned
- open to all
- bike parking
- plastic-free packaging
Location
550 Days Road Unit 1, Kingston, ON K7M 3R7
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