My husband and I were in the store today and Sarah served us. I was looking for a new fitbit watch. Sarah was very helpful in helping me to pick out the right watch. Unfortunately, the watch was not in stock. But, she directed us to a Bestbuy mobile store who had the watch in stock. Thank you Sarah!!!!
About Best Buy
Best Buy is an electronics store chain that specializes in various product categories, including computers and accessories, mobile devices, TVs and home theatre, and video games. They offer services such as online ordering with free shipping on orders over $35, and in-store pick-up. Best Buy Canada provides a Low Price Guarantee and has a wide selection of the latest technology products. Their Geek Squad Agents are available to assist with any technology issues.
Customers have shared positive experiences with the knowledgeable and helpful staff. One customer mentioned that a staff member helped them navigate a manufacturer warranty, providing support throughout the difficult process. Another customer appreciated the assistance of a staff member who helped them find a Fitbit watch and directed them to a Best Buy Mobile store that had it in stock.
The store manager has also received recognition for her exceptional customer service. In one instance, after a staff member was unable to price match a competitor's website, the manager validated the customers' observation and facilitated the price match. Customers expressed gratitude for her assistance and praised her leadership in creating a welcoming and customer-focused environment.
Additionally, customers have reported satisfaction with the delivery service, highlighting timely and efficient delivery of appliances like the Frigidaire FFTR2045VS refrigerator. The ordering process was noted as easy to use, and the overall experience was described as smooth and hassle-free. Best Buy continues to be a reliable choice for electronic and appliance needs.
Reviews
Would like to give a huge shout out to Brandon at the Rymal location in Hamilton. We purchased a new TV and soundbar. Did research before going into the store to be informed and not walk in there blindly. Had two TV and soundbar in mind and Brandon helped us finalize our decision. He was very informative and knowledgeable. We are definitely not disappointed with our purchase “S90H” Thank you so much, Brandon for all your assistance on 10/05/2026.
Hubby and I went to buy the last unit of a $2500 computer and his card was giving him issues. The staff were extremely patient and flexible with our many attempts to pay, and put the unit on hold for us while we sorted out the card malfunction at the bank. The whole process was frustrating and took nearly 2 hours but the staff were great. Shoutout to Jakob
Photos

Hours
Good to know
- repair services
- has battery recycling
- has electronics recycling
Location
1779 Stone Church Road East, Hamilton, ON L8J 0B4
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