What can I say, I’m a sucker for superior customer service. And that’s what my wife and I got on our recent visit to LensCrafters at Sherway Gardens.
Greeted almost immediately by what turned out to be the manager of the store, Azadah, we felt welcomed without being pressured, our needs being immediately addressed. We were fortunate to have Azadah dealing personally with our case, though I think we would have received excellent service regardless, as the staff all seemed well-trained and effective.
Azadah provided comprehensive service while maintaining a friendly and approachable demeanour. I know managers are trained in such ‘witchcraft’, but hers came across as genuine. And all the while we were the beneficiaries of her thorough knowledge and expertise, I could tell she was keeping a steady finger on the pulse of every aspect of the store’s operation, addressing needs outside of our case without ever making us feel neglected.
It was clear that Azadah runs a tight and effective ship; she and the store are a credit to the LensCrafters chain!
About LensCrafters
LensCrafters is a trusted provider of quality eye care and eyewear solutions. The store offers a comprehensive range of premium lenses and a wide selection of designer brands, including Ray-Ban, Oakley, and many more. Customers can benefit from the store's acceptance of most vision insurance plans, such as Greenshield, Blue Cross, Sun Life, Manulife, Canada Life, and Equitable Life of Canada.
Customers have consistently praised the excellent service and attention to detail at LensCrafters. The optometrists take the time to address all questions and concerns, offering helpful advice and insights. The staff are friendly and knowledgeable, assisting customers in selecting the perfect frames and lenses. Customers have felt valued and relaxed during their visits, with the store even going the extra mile to repair sunglasses without hesitation. One recent customer praised Mahnaz for her professional and friendly manner, highlighting her helpfulness and patience in finding the perfect glasses.
Overall, LensCrafters is a reliable and customer-focused eye care provider, committed to ensuring their customers always see their best. The store often provides special deals, such as 50% off lenses and 30% off frames, making high-quality eyewear more affordable. Customers appreciate the quick and efficient service, with staff like Jee helping to readjust glasses within minutes, adding to the positive experience.
Reviews
What can I say, I’m a sucker for superior customer service. And that’s what my wife and I got on our recent visit to LensCrafters at Sherway Gardens.
Greeted almost immediately by what turned out to be the manager of the store, Azadah, we felt welcomed without being pressured, our needs being immediately addressed. We were fortunate to have Azadah dealing personally with our case, though I think we would have received excellent service regardless, as the staff all seemed well-trained and effective.
Azadah provided comprehensive service while maintaining a friendly and approachable demeanour. I know managers are trained in such ‘witchcraft’, but hers came across as genuine. And all the while we were the beneficiaries of her thorough knowledge and expertise, I could tell she was keeping a steady finger on the pulse of every aspect of the store’s operation, addressing needs outside of our case without ever making us feel neglected.
It was clear that Azadah runs a tight and effective ship; she and the store are a credit to the LensCrafters chain!
Greaaat experience. The attendant was so helpful in fixing the screws for my Marc Jacobs glasses and readjusting the frames. Found I didn’t need to get new ones afterall. Plus my student insurance worked. 10/10. Walked in blind, left with sight. 👌
Photos
Hours
Monday 9:30AM - 9PM
Tuesday 9:30AM - 9PM
Wednesday 9:30AM - 9PM
Thursday 9:30AM - 9PM
Friday 9:30AM - 9PM
Saturday 9:30AM - 9PM
Sunday 11AM - 6PM
Good to know
- walk-ins welcome
- accepts debit cards
Location
25 The West Mall Spc 1390A, Etobicoke, ON M9C 1B8
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