Veterinarians in Yukon

“Everyone is always so sweet and friendly. They always take care of my four legged little boy“

“Update: Mandy, the office manager, called me back the very next morning to apologize for the situation and was so very kind! I also had to call again as my new puppy was having an issue and they got her some medication and moved up her next appointment. I feel they have gone above and beyond making this situation right and really caring for my puppies and cats. Thank you!

I would love to give 5 stars for the vet techs and the vets - they are so kind and attentive to our pets needs. We recently got 2 new puppies and I had made their first appointment for them a few weeks out, but then I discovered one had worms and I called panicking and they were so kind to get me in that same day. The very next weekend one of the puppies was not feeling well and we just walked in on a Sat at 11 and they took care of my sick pup and sent us home with what we needed and told us where to go in case of an emergency over the weekend. I was very impressed! So much so that we scheduled an appointment for all 3 of our cats. I scheduled the appointment at their office and told them I am a teacher and that I needed an appointment after 4 and they found the first available and we booked that and left thinking
all was well.

Fast forward to the cats appointment day and we show up and the lady at the front desk was very brusque and preceded to tell me that she only had 2 of my cats scheduled at 4pm and that we were no-shows for the 3rd cat’s appointment which was scheduled that morning at 9:15. I told her that we had never scheduled a 9:15 appointment (why would I want to take off work and come twice when only one appointment was needed?) and that there must have been a mistake and she basically insisted that it was my fault and my husband’s fault because he is the one who got the text reminders and should have noticed the mistake of the 9:15 appointment and then called to change it. I tried to tell her we did not examine the messages, we got 3 reminders for the 3 appointments we had made and never thought to look for a mistake. I finally just told her that she will not speak to me in such a manor and that I did not make that appointment and then I was going to request someone else to help me and that’s when she very rudely asked if I wanted to speak with someone and I said yes I do. As she got up she turned to the two vet assistants who were sitting on either side of her and said you guys are my witnesses that this was not on me and I want you guys to make that clear. When she left the room the poor vet assistants looked extremely uncomfortable and apologized to me. Eventually she sent a vet tech to speak with me about the situation, but is a vet tech really anyone of authority? I highly doubt it. I will be calling tomorrow to speak to an office manager or owner tomorrow.

Once in the room one of the assistants apologized again and explained that a new lady had made my appointment and she probably just made a mistake, which is completely understandable but berating a customer and blaming them for their mistake is not good business practice.

Overall the rest of the appointment was great and the doctors were very kind. They took care of our cats and were engaged with the cats and us. I can’t say one bad thing about that part of the appointment.

I just believe that I am a paying customer who should be treated with basic kindness. My bill was over $500 for that visit and to be spending that much money to be treated like shit upon walking in the door is very off-putting and a bad business.
After I call, hope that this will be successfully managed so that no other unsuspecting customers have to deal with this same kind of issue.“

“Love this clinic!!! Have been coming here for over 10 yrs. Always friendly service and my dogs are always at ease with the doctors.“

“These people truly care about what they do for your pets. They are our go to when something is wrong with our dogs!!
Dr.'s Diane and Stacey will fix them up and then we get to bring them home!“

“The staff is super friendly, this was Whiskey Sue’s first visit to this clinic and they put her at ease right away, they even got down to her level and waited for her to warm up to them before even starting the procedure.“