Chickettes Natural Nail Design Studio
“I usually don’t write reviews, unless I had a really great or really bad experience. I’m happy to write this was a great experience. Andrea showed understanding and empathy towards my unfortunate emergency the day before my appointment. Emergencies can happen, which it did the evening before my nail appointment (Thursday). I had to have a same day appointment for a chipped tooth, and also found out the pain coming from my jaw was a tooth infection. The ache was terrible! I was prescribed antibiotics, then had to wait until Thursday to get my root canal done. My nail appointment was the next morning. That morning I made every effort to get up and try to make it to my appointment. I felt terrible, I had a headache, the ache and pain coming from my jaw was awful. I was in PAIN! About 2 hours before my appointment I cancelled with my nail tech. I Never cancelled a nail appointment before. I wasn’t even thinking about a cancellation fee the evening before because I was in PAIN. I found out there is a cancellation fee of 50% of the price of your scheduled appointment, if you cancel less than 24 hours before your appointment. I reached out for a one time cancellation courtesy due to my health emergency, and Andrea waived the fee as a one time courtesy due to my emergency. She is the type of person I feel cares, and those are the type of people who I want to do business with. I do understand the importance of cancellation fees. Nail technicians take out their time to come to the business, and also block out time for their customers. This can be a loss of time, and money if the customers don’t come. If it wasn’t for my health, I would have made my appointment. I just appreciate Andrea for taking the time to understand my situation. Thank you, Andrea!”
