Water Heater Installation Repair in Eaton

“I had an emergency with a broken pipe and Kyle rearranged his guys to take care of it on short notice , a good man in time of need“

“Master plumber Ricky Maldonado from Bassett Plumbing came to our rescue yesterday after we had lost our “hot” water on a Sunday on Labor Day weekend! Which meant no hot water on the Monday the Holiday and when we did reach his office on Tuesday, they were booked solid but after hearing our situation they said they had one guy who could come after 6pm and see what he could do. We had a broke Navien tankless water heater which is great when it works but touchy if not maintained. Ricky ran a battery of tests and found three different error codes, and water inside the unit from a cracked heating exchanger that had leaked down onto the circuit board and shorted out several functions. So, he got Navien Technical Support on the phone and together they documented enough problems that the parts warranty costs would be so high… he talked them into giving us a brand-new unit with another full warranty! He left that evening to go home to his wife around 9pm. The next day there he was at our front door with the new replacement unit and had it installed in less than 3 hours! Labor costs seemed high $3,098.02 but we have hot water and a new heater. Thanks Ricky!“