Jul 2019
A fabricator sent me to Daltile to look at granite and quartz. He said that a sample does not compare to seeing the whole slab in person. Boy was he right. For many slabs, a sample does not paint an accurate picture. Appointments may be made, but walk-ins are also welcome. If looking for tile, make sure to sign in at the desk to the left. If looking for granite, quartz or marble, walk in to the office immediately to your right. There you will be able to check in for the stone department. Some simple safety rules are gone over. Customer's may then look for themselves. I had some design questions. The associate who helped me was phenomenal. I told her I wanted something not too busy, since the elements I am keeping are busy, but not something so plain it looks like a slab of concrete. She offered to walk around with me. After snaking through all the rows, she then left/ encouraged me to take a second look on my own. I left having placed two different slabs of granite on hold. Daltile offers a 30 day hold, free of charge. From there, everything is handled by your fabricator or contractor. Customer service was just as good when selecting slabs as it was when I took the slabs off hold. Holds come off at the end of 30 days. Even still, I did not want to be holding materials they could sell to someone else knowing I would not be purchasing it. Through no fault of Daltile, the fabricator who sent me to them never sent me a quote. We decided to use another fabricator, and selected a slab they have on hand. I still wouldn't hesitate recommending Daltile to someone who already has a contractor/fabricator, and is looking for stone.
