Holmes Custom Renovations
“We recently engaged Holmes Renovations to replace our 30 year old deck. I am not going to devote much time in this review to address the quality of their work, other than to say it is outstanding. These folks clearly know what they are doing, and we are exceptionally pleased with our new deck. I think what distinguishes Holmes, however, is that from start-to-finish, every person we interacted with was professional, courteous, and genuinely had a customer-centric focus. Their design staff helped us configure the best deck for our situation by giving us ideas/options with regard to layout, materials, etc. and also shared some suggestions that allowed us to save a few bucks in the process. There was absolutely no sales pressure, and we had all the time we needed to make any decisions about how to proceed. Once under contract, their administrative staff kept us informed about the scheduling of the work, expected timeframes for the delivery of materials, due dates of payments, etc. There were no surprises, and any minor changes to the schedule that did occur were always communicated to us in advance. The actual crew that did our work was terrific. They showed up as promised, worked diligently through some pretty unpleasant weather to keep things on schedule, patiently answered all of our questions about what they were doing, and were just incredibly nice people. We identified one minor issue during the project, and they immediately addressed it without question. They also, graciously and at no additional cost, did some work that went beyond the scope of the project by repairing some minor damage to the house that could not have been avoided during the demolition of the original deck. The construction supervisor checked in appropriately and always responded immediately to our phone calls and/or texts, but quite honestly, the crew doing the work was so good, we really didn't have much need to call on him (which is a good thing). We wanted to make some landscaping changes to enhance the surroundings of our new deck, and Holmes' owners also put us in touch with a company that they have used on some of their other projects. It was a solid referral---the work and people involved were great, and everything was done timely and as promised. We had a wonderful experience with Holmes, and would not hesitate to hire them again, or recommend them to others.”
