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Empire Visionworks

3.2 129 reviews
Overall rating
3.2
out of 5
129 reviews
5 star 45%
4 star 8%
3 star 5%
2 star 4%
1 star 38%

About Empire Visionworks

Empire Visionworks is an optical retailer offering a wide selection of glasses and contact lenses for people of all ages. Known for their high quality and value, they carry popular brands including Ray-Ban and offer prescription sunglasses. They accept many vision insurance plans and Flexible Spending Accounts (FSAs).

The business emphasizes customer service with friendly and helpful staff who assist customers in finding the right frames and guiding them through the ordering process. Customers have praised the staff for their kindness and efficiency, especially when helping with insurance and lens replacements. The licensed opticians are knowledgeable about the products and insurances, making the experience smooth and pleasant. Customers also feel cared for, with staff showing patience and understanding, especially during special fittings like multi-focal contacts. Overall, Empire Visionworks is highly recommended for quality eye care and attentive service.

Oct 2026
5.0
I was in and out in about 20 minutes. I got lots of help picking out exactly the style of frames I wanted. Erin got me in right away, took and set up my order, and adjusted an existing pair of my glasses.
Oct 2026
5.0
Visionworks is great. They have good selection of frames at reasonable prices. I like their 100 day trial period, too. The employees are friendly and personable. My optometrist is knowledgeable and professional. Customer service is efficient.
Sep 2026
5.0
I had a fantastic experience at Visionworks. The customer service was amazing!!! I’m so happy that I went there. It was my first time there but will not be my last. Thank you Visionworks!!!
Photos of Empire Visionworks, 1663 East Henrietta Road,  Rochester
All 23 photos

Hours

Monday 9AM - 7PM
Tuesday 9AM - 7PM
Wednesday 9AM - 7PM
Thursday 9AM - 7PM
Friday 9AM - 7PM
Saturday 9AM - 6PM
Sunday Closed

Good to know

  • accepts credit cards

Location

1663 East Henrietta Road, Rochester, NY 14623

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Empire Visionworks · 1663 East Henrietta Road, Rochester, NY 14623

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