About Empire Heating & Air Conditioning
Empire Heating & Air Conditioning is known for providing excellent customer service and prompt, professional assistance. They are accommodating, efficient, and communicate clearly throughout the process. The company has been praised for quickly resolving heating issues, even for elderly customers, and for their reliable and high-quality work. Customers have reported positive experiences, noting that service calls are handled swiftly, often with technicians arriving shortly after a request is made. For instance, a new condensate pump was installed within an hour of the service call. Interactions with the staff have been described as professional, with clear instructions provided for air conditioning issues. Technicians have been recognized for their knowledge and ability to offer temporary solutions. Customers appreciate the good advice given on maintaining their air conditioning systems. Additionally, the company's responsiveness is highlighted, as they have promptly addressed urgent issues like replacing water tanks and fixing leaking central air systems. Customers have been more than satisfied, finding the company very responsive and knowledgeable. Service representatives have arrived quickly, diagnosed problems within minutes, and fixed them. Prices are very reasonable. Customers have been very pleased with the installation of their AC units, noting the great customer service and would refer them to anyone who needs HVAC service. It's nice to have one company to meet all needs, heating, air conditioning, plumbing and electric that they trust.
Empire Electric is the best! My air ter conditioner was serviced and after 23 years, I needed a new one. Nate, Cody and Dave replaced my air conditioner. They were on time, competent and addressed all of my issues. Highly recommend Empire. It's nice to have one company to meet all my needs, heating, air conditioning, plumbing and electric that I trust!
Have been using Empire for several years now and have been more than satisfied. Very responsive and knowledgeable. Had a problem with our A/C and a service representative (Chris) was here within 1/2 hour of our call. He diagnosed the problem within minutes and fixed it. Prices are very reasonable.
Can’t say enough good things about the technicians or the company as a whole.
Dave arrived on time, I got him a hose and couldn’t believe how much dirt was in the filter of the outside central air unit when he cleaned it. I took him downstairs and let him get at it. He came up and told me what he did and what the results were. I signed the paperwork, chatted a bit and he left. All good…..