Dr. Susan H. Psaila, MD

Jul 2024

I have been going to Dr. Psaila for years. She has always been kind, professional, and considerate. I would recommend Dr. Psaila. I tried a dermatologist closer to my home and the wait time was months out, even for a valid concern.

May 2015

This has to be one of the worst dermatology offices I have ever been to. The interior is nicely decorated which is the only nice thing about this place. I went to Dr Psaila to address a hair/derm-related issue. When she came in to see me, she was standing, as if in a rush and wouldn't let me talk much about my concerns. A few minutes later, she was out and everything was explained to me hastily by a nurse. A couple of weeks after my visit, I showed a severe reaction to one of the medications, I called and left a message for the nurses; two hours later, no one had reached back to me. This time, I called the front desk literally crying and asking to be seen immediately. I was told the doctor was not in that day and that someone would get back to me within an hour; 5 hours later, a nurse called me back, completely unaware of the possible side-effects of that certain medication ( even the ones mentioned in the brochure of the medication seemed odd and new to her). A day later and I am still waiting for her to talk to the doctor and get back to me (she told me she would do it immediately). Overall, between the patient management and follow up care, this office treated me in the most unprofessional way. Waste of time and money.