NYU Langone Radiology—Ambulatory Care Center East 41st Street is a modern, clean, and organized medical facility that provides efficient and friendly service to its patients. The staff is attentive and accommodating, with the techs being communicative and ensuring patient comfort during procedures. The facility is equipped with a unique elevator system that directs patients to the appropriate elevator, though some find it confusing. Despite being busy, the center maintains a quiet atmosphere. Patients can check in at the kiosk or with the friendly front desk staff, and then wait to be called for their appointment. Overall, the experience at this location is described as positive, with patients appreciating the efficient and courteous service they receive.
Yesterday I totally messed up. My fault. I showed up for a 7:20 PM appointment at 7:20 AM. Instead of the receptionist making me feel stupid which she had all right to do she took it all in stride and squeezed me in anyway. I wish would have gotten her name to give her a special shout out. If management reads this I say give her a raise.
I had an MRI appointment scheduled for 1/6/26, but when I arrived, I was told it had been entered as 1/7/26. Despite the scheduling mix-up, the staff made accommodations and still took me in, even though I had driven over an hour to get there.
The staff working at 7:00 PM on 1/6/25 were absolutely amazing—kind, professional, and incredibly helpful. I truly appreciated how they handled the situation. I would definitely recommend this office and staff to anyone needing an MRI.
Kudos to Alex Perez/NYU Langone Radiology. He promptly answered my call @830am this morning & immediately took care of my request for copies of reports that I needed for an upcoming testing appointment. I was previously sent a disk with the actual tests/xrays, which I requested back in March, & at the time also requested these same reports, but never received them. I called when I received the disk to ask where the reports were & was reassured that everything was in the disk (back in March). When I got to my appointment on 5/7, yesterday, they would not accept the disk, they wanted the reports & refused to do my testing. Everyone should be trained to know what to do when a patient calls. No one ever answers the phone, but today I got lucky - I had the exemplary assistance of Alex Perez. Thank you Alex, you are awesome!