Alo in Soho offers a unique shopping experience for those seeking stylish activewear. The store is spacious, featuring a wide variety of sizes and models to cater to different preferences. Customers appreciate the friendly and helpful staff, who go above and beyond to assist with inquiries and exchanges. One reviewer highlighted the seamless service provided by an employee during a product exchange, emphasizing the staff's dedication to customer satisfaction. Despite some concerns about discriminatory behavior from staff, the store's overall atmosphere remains welcoming and curated, contrasting with other activewear retailers. Shoppers can enjoy browsing a selection of trendy items, including popular seasonal colors and comfortable clothing options. The store's layout and design have been compared to that of an Apple Store, enhancing the overall shopping experience. Customers also note the staff's friendliness even when the store is busy, making it a positive destination for those wanting stylish and well-made activewear.
Lady with curly hair that checked out my items was rude. I bought 5-6 items and she squeezed all of it in one tiny bag. She slammed the bag on the counter when she handed it to me. Decided to just return all that I’ve bought because of her nasty attitude.
Only reason why I’m giving this store two stars is because the guy who did my return was actually nice and professional.
Please train your staff better on customer service. Can’t expect people to drop bread but give horrible service.
I just want to give a huge shoutout to Dariana, she was extremely patient and attentive with us when we came shopping. She helped my sister and I pick out a great mother’s day gift.
Terrible customer service. I came in to find a bra which I called before hand to make sure they had and was told they do just to find out after my hour subway that it was never in stock. I then ordered a bunch of stuff from the anniversary sale which was supposed to be ready for pick up same day and I took another hour subway to go get it just to be told it was not ready even though the store closes in an hour. I then asked if I could switch it to be shipped to me as I don’t live close and they said they “didn’t know how to do that” . Overall disappointing.
96 Spring Street, New York, NY 10012
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