NYC Health + Hospitals/Gotham Health, Cumberland

Oct 2023

The front desk clerks on the 3rd floor are rude and display no professionalism whatsoever. Today my appointment was cancelled unbeknowns to me, I received no email, no text message and there was no indication of the cancellation in my chart. Instead of them apologising, which we do all the time when mistakes arise - I work in a hospital, they proceeded to ask me for my insurance card, which they already had a copy of; ok so I give it to her. Then she says you have to speak to finance - mind you without the possibility of seeing a doctor today; I said why do I have to speak to finance? She because your insurance is combined. I said you know actually let me speak with finance,...read full review

Jan 2023

The staff member I was connect to was very condescending. It was unfortunate how I was spoken to when asked a simple question. He was very sarcastic. Very sad experience. I hope clients do not have to undergo this treatment when trying to obtain information.

Jan 2023

I was basically born in this hospital. But over the years, there were different changes within the hospital. I wouldn't know how it is now as far as the hospitality service, because I haven't been there in years.