Apr 2025
They covered a shower valve replacement and a hot water heater replacement through our warranty company and did a hack job with both. Due to the shower floor also needing to be redone at this time, we were unable to use the shower valve they installed until three months after install. When we finally had the chance to use/test it we found that they installed the shower valve with hot and cold on the wrong sides and after turning the water on and then off, it continued to drip. They also stripped the shower valve handle screw on install. You would think they would have tested their own install for quality of work using a bucket to catch the water or something along those lines seeing as how they're supposed to be professional plumbers, but of course no they didn't. Because warranty was now expired they came back out as a "courtesy" and fixed the hot and cold being on the wrong sides, but left the drip and the stripped screw. I called back the same week of the second visit to let them know they still hadn't fixed the issue so they could stand by their work and correct it and now they tell me they will charge to fix it at this point. Strange because they never fixed it the first two visits. The hot water heater was a huge hassle as well. They kept delaying the install which took over a week to finally receive. Typically a hot water heater is an emergency replacement, but it was not treated as such with this company. I had to call the front office manager and tell her the warranty company was still waiting to hear from their adjuster and she argued with me for two days about it and finally reached out to their adjuster and found out that he was on vacation which is why he was not responding to the warranty company. They finally installed the water heater with a huge dent in it and they say it's fine and won't replace it either. Very disappointed in this companies unprofessional approach.
