Great job snaking our kitchen sink and making recommendations on plumbing our new home.
About Hawthorne Plumbing, Heating & Cooling
Hawthorne Plumbing, Heating & Cooling provides dependable service for plumbing, heating, and cooling needs. Their team of skilled technicians is committed to delivering excellent customer service and arriving on time for all appointments. Customers appreciate the professionalism, helpfulness, and clear communication from the technicians. They are also known for being upfront about costs and avoiding unnecessary charges. The company offers reasonable prices, even for after-hours calls. Customers note that the technicians are always respectful, timely, and accommodating, especially for those working from home. They accept credit cards and are praised for their cleanliness and polite manner. The technicians, including knowledgeable staff like Ralph and Chris, are highly regarded for their expertise and thorough service. Hawthorne Plumbing, Heating & Cooling is highly recommended for anyone seeking trustworthy and efficient plumbing, heating, and cooling services.
Reviews
We had a major emergency on a Saturday morning in a regulated storage area. I called three companies. One never returned my call, one told me the next emergency appointment would be Thursday and the third was Hawthorne. They answered the phone with a real person, understood my issue and it's criticality and set me up with a technician onsite two hours later. He diagnosed the problem and said he would order the part and would have it Thursday morning and installed Thursday afternoon. This wasn't ideal but it was acceptable and we would ad lib until then. Come monday morning we got a call saying they had found the part locally and could come out that afternoon and install it. Jon arrived in the afternoon and we were back to running normally by the end of the day. They definitely stepped up and provided exceptional service at a fair price. We will be using them for the maintenance service going forward. Reliable, friendly, and fair.
Phillip went above and beyond for us and helping us find our plumbing issue. He walked us through the whole process of what he was doing. He answered any questions we had and was overall amazing! Thank you Phillip!
Photos
Hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours
Good to know
- on-site services
- accepts credit cards
- offers military discount
- verified license
Location
4690 Longley Lane Suite 31, Reno, NV 89502
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