About Thelin Hearth Products
Reviews for Thelin Hearth Products
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Monday: 8AM - 4PM
Tuesday: 8AM - 4PM
Wednesday: 8AM - 4PM
Thursday: 8AM - 4PM
Friday: 8AM - 2PM
Saturday: ClosedSunday: Closed
Thelin Hearth Products specializes in high-quality pellet stoves, particularly the popular Thelin Parlor model. Customers report experiencing long-lasting satisfaction with their stoves, with some models lasting over 17 years. Thelin is known for providing excellent customer support. If repairs are needed, the company offers guidance and assistance, and their technicians are skilled in restoring stoves to like-new condition. Thelin also stands behind its products by offering upgrades for older models, ensuring customers can continue to enjoy their stoves for years to come. Customers appreciate Thelin's dedicated staff and their commitment to quality. The company's modest showroom and work areas reflect a sincere and hardworking team. Those who visit the Carson City location describe a delightful experience and are impressed by the company's dedication to its product and customers.
We have had our Thelin Parlor stove for 17 years. It is the primary source of heat for our home. Last year we had issues with the auger feed going to fast even at the lowest speed in addition to the fire box was very melted after all those years. I contacted Marie Vazquez and she guided me through the process of shipping the stove back to Carson City where their technicians brought my stove back to brand new condition including repainting and polishing the trim pieces. The stove was shipped back in new condition and works like new! I will gladly do this again in another 17 years! If I'm still around! Thank you Thelin for the wonderful support.
We drove to the original HQ in Grass Valley to purchase our Thelin Parlor 3000 pellet stove. Our faith and confidence in the, obviously devoted, staff and their product made this purchase a no-brainer. Twenty years later, a grinding noise led to a phone consult with Jeff. This guy knows his business! Rather than reinvent the wheel with an unknown repair person, I elected to journey two hundred miles to Carson City. What a delightful adventure. Their modest showroom and work areas depict a sincere and dedicated staff with an excellent product….just like the “old days”. Thank you for the swift repair and grand tour !
Very helpful staff.... Good place for pellet fuel and stoves.