I called today and spoke to Costumer service who said all their technicians were busy and referred me to a local dealer. Not 5 minutes later I received a call back and spoke to Jeff. Let’s just say I’m a convert. The information and advice he gave me was not only inline with all my research but also extremely helpful. Not only did he solve my problem, he also gave me great advice on adding a thermostat or not.
I’m absolutely blown away by Jeff’s desire to go the extra mile! I’ll be replacing the other stoves we use with Thelin products.
Thank you
About Thelin Hearth Products
Thelin Hearth Products specializes in high-quality pellet stoves, particularly the popular Thelin Parlor model. Customers report experiencing long-lasting satisfaction with their stoves, with some models lasting over 17 years.
Thelin is known for providing excellent customer support. If repairs are needed, the company offers guidance and assistance, and their technicians are skilled in restoring stoves to like-new condition. Thelin also stands behind its products by offering upgrades for older models, ensuring customers can continue to enjoy their stoves for years to come.
Customers appreciate Thelin's dedicated staff and their commitment to quality. The company's modest showroom and work areas reflect a sincere and hardworking team. Those who visit the Carson City location describe a delightful experience and are impressed by the company's dedication to its product and customers.
Reviews
I bought one of Thelin’s Gnome Potbelly stoves back in January of 2021, but was only able to get it installed in June; needless-to-say I really didn’t have the opportunity to fire it up until the weather changed…. Now in October out East, I finally had the opportunity to fire it up. Initially user error caused a very slight issue, so I decided to call the company. I couldn’t be more happy with the quality of the stove, the level of service they provided and I spoke with a very knowledgeable and courteous technician for over 20 minutes…just talking about the pellet stove, things to watch for, features it has, etc. Just a really nice and thoughtful conversation and as a consumer I really appreciate that. 5/5 for Thelin Hearth Products
We have a Thelin Gnome pellet stove in our 1800s Antique Colonial home and the style of the Gnome pellet stove compliments our old home nicely. The pellet stove has done well for us over the years with very little maintenance besides cleaning it as needed. Recently the fan motor assembly needed to be replaced, it was starting to get noisy and run slower than normal which caused the stove to not run efficiently. I reached out to Thelin and talked to Jeff in customer service/support; he was extremely helpful with explaining what needed to be done based on the information I provided. He not only provided me with the information for the replacement part needed, he also explained… read full review
Photos
Hours
Monday 8AM - 4PM
Tuesday 8AM - 4PM
Wednesday 8AM - 4PM
Thursday 8AM - 4PM
Friday 8AM - 2PM
Saturday Closed
Sunday Closed
Location
63 Laxalt Drive, Carson City, NV 89706
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