About Rio Rancho Family Medicine
Reviews for Rio Rancho Family Medicine
Write a reviewHours
Monday: 8AM - 5PM
Tuesday: 8AM - 5PM
Wednesday: 8AM - 5PM
Thursday: 8AM - 5PM
Friday: 8AM - 5PM
Saturday: ClosedSunday: Closed
Rio Rancho Family Medicine, part of Optum, provides compassionate care with a staff that is kind, quick, and efficient. Patients appreciate the ease of use of their app for communication with doctors. The practice is thorough in their approach, asking important questions and addressing concerns during appointments. While some patients have had to request referrals to specialty doctors, the overall experience is positive, with patients feeling pleased with the care they receive. With a focus on improving population health, Rio Rancho Family Medicine is a reliable choice for individuals seeking quality healthcare.
2 days calling for a mammogram for my wife. No answer on the phone calls. Finally, day 3, got the answer service. Now waiting nearly 30 minutes for a live person to schedule the appointment. Truly disgusting "service". How do they stay in business.
Sadly leaving this location. My doctor has been very kind and detailed but the upkeep of this location is awful. Stains on the walls and floors and ants on the floor that is a known issue based on who I told. The building isn't maintained and sad to see sick people get treated in a dirty office. I will be leaving optum and moving to a family practice. The staff is overworked and the front desk is a little unprofessional with their conversations held near the lobby. Sad to see how downhill this place has gotten.
I took an elder neighbor here. Esmeralda was highly dismissive . The waiting room to blood work was very small, although there was extra room in the main room. They should remodel. I am so glad I’m with Pres-Optum is very, very unprofessional and the staff not friendly at all.