For me, every visit to Optum has been 5 stars. My primary, Dr. Russo is extremely knowledgeable, compassionate, and his bed side manner is unmatched. I don’t dread going to see him, in fact I look forward to seeing him. Treats me like family. The master of problem solving.
This was for my Annual Welness exam and during my intake I started to ask a question. The nurse stopped me in mid sentence and advised me that anything I say or ask could result in an additional charge.
I am not sure why this happened but a patient should be allowed to ask questions and especially during the Annual Welness visit to determine the best course for health moving forward.
Jordan Wiggins does a great job in partnering with me and only hope the staff can be just as accommodating and patient to listen first.
Receptionist was friendly and professional. I was taken in early and had a pleasant review with the nurse. I was able to see Dr. Garcia early which was nice. He covered everything that needed to be addressed and as always he was pleasant and professional. Great visit!
1721 Rio Rancho Boulevard Southeast, Rio Rancho, NM 87124
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