Damage Restoration near Merrimack

“We had a water pipe leak from the upstairs master bath, through the living room ceiling and on through to the basement- ruined carpets, flooring, ceiling, furniture, etc, at the end of a warm July. Service Master came that day and did a superb job of water mitigation. Next steps- all new to us and we had no idea where to begin. Service Master, with full transparency telling us they work with Elite Construction, said we might want to check them out for the renovation tasks.

We worked with the Vermont based Elite crew, starting with Francis helping us through the insurance estimate process and developing the renovation plan. We didn’t know what we didn’t know, and he patiently helped through decision points ( who knew there were so many!) around redesign of the bathroom, product selection, etc. And although we never met her personally, Paula in billing has been great to work with as well.

When Francis handed off to Jeremy as the project manager, we were off to the renovation races with quite the team of Elite staffers and sub contractors. Jeremy - unfailingly cheerful, with a can do but realistic attitude, offering suggestions, keeping us informed with every step, surprise discoveries and resulting schedule change-much appreciated. Thank you for the quality team you assembled beginning with Matt of Elite and all the subcontractors- high praise and appreciation to each and everyone of them. To a person, they entered our home with professionalism, strong work ethic and pride in their quality workmanship, a customer service attitude and good humor (which frequently came in handy as apparently with any project there are always a few surprises which alter the schedule (plumbing is a soggy Pandora’s box!!)). Jeremy and each crew member kept us informed, worked collaboratively when their tasks overlapped and asked for our input at appropriate stages.

To all the folks who helped put our house back together, in addition to Francis and Jeremy: It was truly a pleasure to get to know each and everyone of you. Not only did you do great work, but we felt you really valued this place we call home. And you did so many little things, such as helping us move things in and out of rooms, that were truly appreciated by us. And our hill and dirt roads didn’t deter you! Thank you (and Charlie, our dog, loved you all, and isn’t that what really mattered!)

Special shout out to your company’s carpenter and general magician, Matt. We couldn’t have done it without him. He took the time to get to know us and helped by offering great suggestions and going the extra mile for Ted, me and of course, Charlie! Please convey our thanks and appreciation to all the subs, too.

Thank you, Vermont Elite. Ours wasn’t a huge disaster or renovation as compared to so many others on which you have worked, but we felt like very valued customers and love the finished product.“

“Had a problem with our pipe connected to the septic. Called to get someone out there and Tanya was very helpful and got a technician out there the next day. Leo came out and reviewed the problem and came back the next day to fix it. Great customer service. Will definitely use them again.“

“We had our water heater let go in the middle of the night. Servropro was great..got someone out asap and they help clean up the water in the carpets and floors and set up fans and humidifiers and came back 2 days later and mitagated the water damage..quick , courteous and a pleasure to deal with in a stressful time and also worked great with my insurance company“

“Great work at a fair price. Ryan and his crew arrived in time and did a great job. Highly recommended.“

“They were so responsive and had the best communication. Excellent service. I would recommend them in a heartbeat.“

“Our home flooded in January and Servicexperts completed the mitigation and renovation. Coming home to a flooded house in the middle of a snowstorm with a 3 year old and a 5 month old was less than ideal, but Randy and his team made it virtually painless. They were there within an hour of placing the call and began demo and cleanup immediately. Randy was calm throughout it all and kept us informed. He was very knowledgeable about water damage and mold, and he ensured there was absolutely nothing missed. The renovation came out BEAUTIFUL. Our home is a fixer-upper as it is and Randy went above and beyond to make it truly lovely. There were some side jobs unrelated to the flood that we asked Randy to complete which he did without issue - and very affordably at that! He sent us photos via text daily so we could follow the progress. The team steam-cleaned the carpets, washed everything down, and moved all of our belongings back in before we moved back in. The entire process took exactly four weeks but Randy made it all so effortless. What should have been an utter disaster was completely manageable and nearly stress-free. Servicexperts truly provides quality, professional care!“

“When ice dams caused water damage at my home, I reached out to 1800 Water Damage and I couldn’t be more grateful that I did. From the very first call, the owner, Josh, responded incredibly quickly and immediately put my mind at ease during a stressful situation. He was not only professional and knowledgeable, but also genuinely easy to work with every step of the way.

The entire team that came out to my home was phenomenal. Every worker was courteous, efficient, and clearly took pride in the quality of their work. They kept me informed throughout the process, showed up when they said they would, and handled everything with care and attention to detail.

1800 Water Damage made the experience as smooth and stress-free as possible. I would highly recommend them to anyone in need of restoration services!“

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