My business has used Piedmont for HVAC preventative maintenance for about 4 years. During the early part of that period we found things weren't quite taken care of up to expectations. When we brought this to their attention they quickly responded (after a little miscommunication) and reached out to make things right. While our initial experience wasn't perfect, I was super impressed with how they handled it both in terms of their professionalism and taking accountability. So far since that point, things have been going very smoothly and as expected.
My business has used Piedmont for HVAC preventative maintenance for about 4 years. During the early part of that period we found things weren't quite taken care of up to expectations. When we brought this to their attention they quickly responded (after a little miscommunication) and reached out to make things right. While our initial experience wasn't perfect, I was super impressed with how they handled it both in terms of their professionalism and taking accountability. So far since that point, things have been going very smoothly and as expected.