About Roto-Rooter Plumbing & Water Cleanup
Roto-Rooter Plumbing & Water Cleanup has been serving Matthews, NC since 1935, earning a reputation for reliable and professional plumbing services. The company offers a wide range of solutions, including drain cleaning, sewer line repair, water heater repair, leaking faucet repair, and water damage restoration, among others. Customers consistently praise their quick response, knowledgeable technicians, and thorough work. Several reviews highlight the professionalism and friendliness of the staff, with technicians explaining procedures clearly and ensuring everything is cleaned up before leaving. Emergency services are a key strength, with customers noting prompt responses to urgent issues like main line sewer emergencies and burst pipes. The team is described as respectful, calm, and caring, which is especially appreciated during stressful situations. Notably, technicians often go above and beyond, providing options and working diligently for hours without charging when repairs are unsuccessful. Customers also appreciate the company’s honesty and fair business practices. Overall, Roto-Rooter is trusted for fast, knowledgeable, and caring service, making them a go-to choice for residential and commercial plumbing needs in the Matthews area.
Ty came to my house to get my bathroom sink to start draining. Ty was a very professional ,friendly and very thorough about what he was doing. He explained the whole process as he was going telling me exactly what he was going to do... got the sink water flowing again ..very positive experience working with him. He also cleaned up everything before he left and made sure everything was working properly.
Rufino was great!! He was very knowledgeable and professional and identified the problem quickly. He went over all of the options with me and we agreed on repairs for my water heater. Repairs were done in like 30 mins and hot water was coming back to my home. My family has had to take cold showers for the past couple of days but Rufino solved our problem!!
I dreaded the service call, but they surprised me with their excellent customer support! I cannot say the amount of gratitude I have for the care and technical service! I will recommend them for future service and support. Thank you Roto-Rooter.