Water Heater Installation/Repair in Hickory

“No one wants to have to make THIS type of call!! Finding a leak and discovering the damage done internally was very unexpected.
I want to thank Charles for going above and beyond to respond to all of my questions and my concerns.
This is not an area I’m knowledgeable in, so he took the time to answer all of my questions which made me feel better about the whole process. Wes was most helpful too. He helped us find the actual leak which was very hidden. He explained the next steps as it concerned plumbing and was compassionate to our situation as well.
Lastly, Jonathan was very responsive and supported me as I navigated the mitigation process. He too made himself available when I had questions and he also supported me as we discussed the damage caused by the water with my insurance company.
I am grateful that I had these guys readily available to me as I entered a very overwhelming process. Their kindness mattered and for that I’m grateful.“

“3rd Rock Plumbing – Customer-Focused, Results-Driven!

I purchased a mid-70s home in Hickory that was on a septic tank and wanted to connect to the city sewer system.
The day after contacting 3rd Rock Plumbing, before I had even closed on the purchase of my house, Cole showed up to conduct an inspection and offer a solution. Within days, he and coworker Jay used a transit to calculate the elevation rise from the sewer outlet to the city tap. He determined what was needed to complete the job and quickly provided an estimate for the work.
Obviously, since we were moving from a septic system to the city system, the existing septic tank had to be evacuated, collapsed and filled in. Due to the elevation rise, a grinder and pump system were also required. This meant an electrician would be needed as well.
Not only did Cole procure the pump system, he reached out and was able to schedule a septic company to evacuate the tank and an electrician to work in conjunction with his team.
3rd Rock worked fast and by the end of the day, the final electrical connection was all that remained.
Unfortunately, there were scheduling issues that delayed the electricians. Cole worked diligently as a middle man to get the process on track. After several more days of delay, Mike, the owner of 3rd Rock contacted the electrician. Eventually everything was completed and the inspections were signed off.
Cole and his team returned to backfill the excavation site to grade. When finished, they sowed grass seed and covered it with a layer of straw.
But the story continues…
Following a heavy rain, the area over the old septic tank settled down and left an unsightly depression in the lawn. Once again, Cole and Jay came out and decided on a course of action. They returned soon after, filled the depression, and re-seeded the area. They even seeded the track marks left by the small excavator that was used.
In addition, Jay conducted an internal inspection of the pump system and control panel to make sure everything was operating as it’s intended to.
If you ever need professional and reliable plumbing services in the Hickory area, I would absolutely recommend the 3rd Rock Plumbing team. With Cole, Jay, Samantha, Mike, and the rest of the team, you can’t go wrong!“

“Highly recommend! We purchased our house quite a few months ago and found that our inspector missed quite a few plumbing problems. Each time we had a problem, Brian returned his messages in a timely manner and came out quickly and did a fantastic job, he did so good that we decided to have him Replumb our entire home in the basement! We are so pleased and so thankful at his meticulous attention to detail! We highly recommend him for all of your plumbing needs! He even found things we didn’t know were wrong and showed us the problems and then he fixed them! Thank you, Brian!“

“Did a great job!! Will definitely use them again! Very professional and knew what they were doing!“