Clearwater Pools

May 2026

I needed to research jets for my hot tub because the local company in Dunn where we bought it stopped supporting our maintenance needs. Found the Wellis website, looked up where to buy replacement parts, and came upon Epic Hot Tubs. I called them, and fortunately was transferred to a WONDERFUL sales representative name Johnna. It was late in the work day, but nothing but willingness to help from her! She asked me for some pictures of the tub and the needed part (keep in mind she is a sales rep for selling hot tubs). She looked up the part, contacted me with part availability, coordinated to send me the invoice via email, and texted me she would get the parts shipped asap!...read full review

Apr 2026

First, we have thoroughly enjoyed our Tranquility Harbor spa purchased at the Durham store. I also attended a very informative free class one Saturday morning on hot tub maintenance. A special praise is reserved for Jonna (sp?), who was very helpful in walking me through some trouble shooting to solve a problem that we we having with our thermostat right before leaving for an 8 day trip-- given that we live over an hour away from the store, this level of caring service is greatly appreciated-- they really do go above and beyond to meet their customes' needs.

Apr 2026

Johnna has been the best, from our first question to our 100th, cheerful and patient in every visit and at every step in the hot tub education and purchase process. From initial selection through to delivery, filling, and now figuring out chemistry she has been ready with answers based on extensive experience and always happy to coach. Lucky and thankful that we found her!