About Papillon the salon
Papillon the salon has stylists with varying levels of customer service and skill. Yah is a stylist who is friendly, open to giving advice, and takes time to ensure she understands her clients' goals. She did a great job highlighting and styling a 13-year-old's hair and trimming the long hair of a 12-year-old. Papillon is a clean and well-kept salon, and appointments can be made directly with Yah. However, there have been negative experiences with another stylist, Faye. Faye was reported to be rude from the first call to make an appointment and throughout the actual appointment. The quality of her hair coloring and cutting services was poor, with highlights not toned properly, uneven and choppy cut, and dried blood on her hand during the appointment. It is recommended to specify a request for Yah when booking an appointment at Papillon the salon.
I found Faye through a GroupOn deal. I walked in and just said she could do whatever she wanted. She and another esthetician discussed and I just let her go.
I haven’t had my hair looking this good in many years. Her prices are very reasonable and the location is pleasant but not loud or busy. She really enjoys her work and I am glad I found her!
I’m giving Faye 3 stars (2.5 if that was an option) only because she did a wonderful job on my teen daughter’s highlights. I guess that’s what mattered, but that’s the only good thing I can say. This was my daughter’s first time getting highlights and our first time at this salon and it unfortunately wasn’t a pleasant salon experience at all. Faye treated my daughter unprofessionally and rushed through the process and rushed my daughter from one chair to another and clearly allowed only the bare minimum amount of time required to do full highlights on long hair and she knew ahead of time how long my daughter’s hair was. I’m...read full review
Faye is wonderful. She's down to earth, relaxed, knows what she's doing. She takes her time to try to 100% ensure her customers get what they want, even if that means coming back to alter something after a couple weeks go by, ln her own time. She's not loud or fake. She knows everything there is to know about colors, cuts & styling. And she puts her all into each client. If you're going to Papillion the Salon, go for Faye or don't bother!