Deluxe Laundry and Dry Cleaners
“UPDATE: I am updating my previous review because I appreciate the owner working to my things right. The items were cleaned well when we did eventually pick them up, and due to the delay, we received a full refund. We appreciate the emphasis on correcting a challenging experience and wish the business the best.
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I am writing this review acknowledging there is still a chance for this business to make things right, and for me to adjust my star rating. However, until I have my garments back in my hands and can verify there has been no damage to them, I am currently leaving a 1 star review. If I receive the garments back in good condition, along with the full refund I have dicussed with Emmanual by phone, I will update the star rating.
On background, I dropped off 1-Blanket, Standard (H), 1- Comforter Full (H), 2-Cushion Cover, Medium (H), 1-Comforter King (H) and 1-Comforter Twin on July 11, 2026 (13 days ago). The pick up date was scheduled for today, July 24, 2026 (which is already a very long turn around time compared to other dry-cleaners I have used before). I had received zero updates about the progress of my ticket, so I called the shop today, and spoke to someone this morning, who said she would provide a text message update on the status of my order. I never heard from her, so I called again, and just spoke to Emmanuel by phone. Emmanuel informed me that my order will now be delayed until next Friday at 4 PM, which means all of the comforters on all of the beds in my home will have been gone for three weeks time, which is very frustrating. To his credit, Emmanuel promised a full refund at the time of pick up, which I appreciate.
However, it is worth noting that he explained the reason for the delay is because the shop is under environmental inspection with the state (due to a solvent they use in one of their dry cleaning machines), and because of that, no one is allowed to access the facility, which means that my garments cannot be picked up until the inspection is completed, which should be some-time next week. What is frustrating, is Emmanual informed me the inspection began this week, but that my garments were cleaned last Friday, July 17. I find it confusing that I wasn't contacted to be informed that my garments were ready for pick up on last Friday or Saturday, if they were cleaned last Friday.
What is also concerning, and part of the reason why I won't update my star rating until I can verify my garments are in good condition upon pick up, is that I was informed the standard practice at the shop is to only dry clean garments with fabrics like wool, but otherwise, to delicatly launder other garments. I quickly reacted by stating that I am almost certain all (or at least the majority) of the garments I dropped off have tags that state they are dry-clean only, hence why I brought them for dry-cleaning, versus gently laundering them myself at home. This is the main reason why I am giving a 1 star review, because IF my garments are damaged when I pick them up, due to having been cleaned incorrectly to what was described on the care-tag on each garment, I will not only request a refund for the services, but also will need for the cost of damaged garments to be covered, so that I can purchase replacement garments of the exact same kind.
I hope that won't be the case, and I hope Emmanuel and his team will deliver on their word, that I will be able to pick up my garments, in proper condition, by no later than next Friday, and ideally sooner, with full refund due to the continued delay.”
